Commercial Request Form

COMMERCIAL

 

 


AllState Mechanical Service Request System - COMMUNICATION IS THE KEY
  1. The system starts when we receive a service request via EMAIL, FAX or PHONE from you, your main office, or one of your locations. As soon as we're advised of your situation, your problem receives immediate individual attention.
  2. A skilled service adviser then contacts the location manager and walks him/her through a brief checklist to see if the problem can be rectified over the phone; we don't want to waste your time or money on an unecessary service visit. (If the problem is solved, we will notify you that the problem no longer exists and see if you wish to cancel the call. Or, with your prior authorization, we will cancel the call and send you an update via email so our systems stay in sync. If the site does require a visit by a service professional we continue to step #3.)
  3. If the problem cannot be resolved over the phone, then within 30 minutes of placing the service request you will receive an email informing you that your service call has been received and verified.  You will also receive an ETA, which will be sets based upon the severity of the request.
  4. The service call request is then dispatched to a service professional.
  5. When the service technician arrives at the location, an email will be sent advising you of of his arrival.
  6. Upon arrival, the technician begins his diagnosis and repair. If the repair can be completed under the pre-determined NTE (Not to Exceed ) dollar amount, then he will continue. If the repair is expected to exceed that NTE amount, we will call you while the technician is still at the location. If you approve of the amount, we will immediately proceed with the repair so that the location can be back up and running as soon as possible. (A written verification of the repair is later sent to you for your records.)
  7. When the service technician completes his repair and verifies the location manager's satisfaction with the repair, he checks out.
  8. Finally, you are notified via email of the service tech's departure, as well as the status of the job (see below).
 
Description of Job Status
When a service technician checks out from your affected location, he will categorize the job as one of the following:
  • Completed, no additional work or parts needed
  • Client needs a quote for additional work. This quote is sent to you within 24 hours of the service technician’s departure from your store or office.
  • Parts needed to complete the repair
  • Job incomplete and pending a return trip with parts, along with an ETA of the return trip.


We have fine tuned this program to the point that once our clients let us know of the problem, their work is done! All they have to do is sit back and check their emails to monitor the progress of the job - start to finish. It's that simple.

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AllState Mechanical’s Facilities Management Assistance personnel are trained to alleviate the stress our clients often feel when dealing with building HVAC maintenance. Whether you have 5 or 5,000 locations throughout the state of Florida, our system is designed to treat each one as if they are our only client. 

Our "One Call Does It All " attitude is clearly projected by our performance and "One on One" attention. Your clients and/or your locations receive HVAC service unparalleled in the industry. 

 


AllState steps up to the plate to make you the hero!